General terms and conditions

General terms and conditions with customer information of the company SeaBis

Here you will find our current terms and conditions.
If you have any questions or uncertainties, the SeaBis team is happy to assist you via email at info@seabis.de.
Disposal.

1. Scope of application
2. Offers and service descriptions
3. Conditions for scheduling an appointment
4. Ordering process and conclusion of contract
5. Special conditions when buying or fitting a saddle
6. Prices and shipping costs
7. Delivery and availability of goods
8. payment arrangements
9. Retention of Title
10. Warranty and warranty
11. Liability
12. Storage of the contract text
Privacy Policy
14. Jurisdiction, applicable law, contract language

1. Scope of application

1.1. For the business relationship between SeaBis GmbH, Buchholter Straße 7, 47589 Uedem
(hereinafter referred to as "Seller") and the customer (hereinafter referred to as "Customer") are exclusively subject to the following terms and conditions.
The following General Terms and Conditions apply in their version valid at the time of the order.
Version.
1.2. You can reach our customer service for questions, complaints and grievances Mon-Thu from
8:00 a.m. to 4:30 p.m. and on Fridays from 8:00 a.m. to 2:00 p.m. under the telephone number 0049
(0)2825-1001347 and via email at info@seabis.de.
1.3. For the purposes of these Terms and Conditions, a consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor related to their self-employed professional activity.
concludes purposes that are predominantly neither their commercial nor their independent professional
activity can be attributed to him (§ 13 BGB).
1.4. Deviating terms and conditions of the customer will not be recognized unless the seller
expressly agrees to its validity.

2. Offers and service descriptions

2.1. The presentation of the products in the online shop does not constitute a legally binding offer, but
This constitutes a request to place an order. Product descriptions in catalogs and on [website/platform name]
The information on the seller's websites does not constitute a guarantee or warranty.
2.2. All offers are valid "while stocks last", unless otherwise stated with the products.
This is noted. Errors and omissions excepted.

3. Conditions for scheduling an appointment

3.1. The appointment will be arranged by SeaBis GmbH through a proposed appointment date.
completed by the customer's confirmation of the proposed appointment.
3.2. The customer is obligated to cancel the appointment at least 48 hours before the start.
3.3. If the cancellation deadline is not met, a flat fee of €120,00 will be charged.
Invoice issued.

4. Ordering process and conclusion of contract

4.1. Ordering process and contract conclusion in the online shop

4.1.1 The customer can select products from the seller's range without obligation and order them
via the button [add to cart] in a so-called shopping cart. Then
The customer can proceed to checkout by clicking the [Proceed to Checkout] button within the shopping cart.
proceed with the ordering process.
4.1.2. By clicking the [Buy] button, the customer submits a binding offer to purchase the product described in the [Buy] section.
The customer can view the items in their shopping cart before submitting the order.
Edit and view. Required fields are marked with an asterisk (*).
4.1.3. The seller then sends the customer an automatic confirmation of receipt by email.
to, in which the customer's order is listed again and which the customer can access via the
The "Print" function can print (order confirmation). Automatic confirmation of receipt
It merely documents that the customer's order has been received by the seller and represents
This does not constitute acceptance of the offer. The purchase agreement only comes into effect when the seller...
The ordered product will be shipped to the customer, handed over, or dispatched within 2 days.
the customer within 2 days with a second email, explicit order confirmation or
Confirmation of receipt of the invoice.
4.1.4. If the seller allows prepayment, the contract comes into effect upon provision of the goods.
the bank details and payment request. If payment is not received despite the due date, even after
a renewed request not within 10 calendar days of sending the
Once the seller has received the order confirmation, the seller withdraws from the contract with the
As a result, the order is invalid and the seller has no obligation to deliver. The order is
Then it's done for both buyer and seller without further consequences. A reservation of the item at
Advance payments are therefore only accepted for a maximum of 10 calendar days.

4.2. Ordering process and contract conclusion when buying a saddle

4.2.1 Appointments for saddle checks or saddle purchases are only considered accepted after a specific appointment has been agreed upon.
The contract is concluded upon delivery of goods or services.
The service begins when the journey to the agreed appointment begins.
Orders for goods manufactured according to customer specifications (custom-made products) are considered a contract upon confirmation.

4.2.2 Orders are only considered accepted upon order confirmation.
This generally takes place at the same time as the invoice is issued or the goods are delivered.
The mere confirmation of receipt of the order does not yet constitute a contract.

5. Special conditions when buying or fitting a saddle

5.1 It should be noted that the fit of a saddle may be affected by, for example, illness, changes in training status,
Changes in feed and/or housing conditions or location, as well as age-related changes such as growth or changes in the seasons
and can thereby alter the associated development of the horse's body.
General use of the saddle, as well as use by other riders or on other horses, can and will lead to changes in the fit.
Changes that may incur costs may therefore become necessary over time.
Similarly, after various modifications to a saddle, the technical adjustability may be exhausted, leading to a reorientation.
in the area of ​​saddle materials.

5.2 The fit can only be determined for the day of the appointment. Any complaints made after that date are expressly rejected.
Since there is generally the possibility of testing the saddle on-site during check-up appointments, this must be agreed upon when scheduling the appointment.
It is also possible to include an additional assessment from a third party (e.g. trainer, veterinarian, etc.) on the day of the appointment.
Subsequent changes made according to instructions from third parties will not be considered a complaint and are expressly rejected.
Changes that cannot be carried out on site due to technical reasons are also subject to these conditions.
the fit assessment at the time of the appointment.

5.3 Should a saddle change be made on the advice or instruction of a third party (e.g., a request to change the position of the saddle was made by a third party)
(e.g., by the riding instructor), the suitability is already ruled out at the time of the appointment.
Any complaints regarding fit should be addressed to the person who gave the instructions.

5.4 When purchasing a saddle, a test ride is offered. The contract for the saddle purchase is concluded when a purchase is intended.
After the trial ride on the agreed date. Return of the purchased saddle within the first 5 days after conclusion of the contract.
(Day of the sale date) is available without giving reasons, subject to reimbursement of travel expenses, consultation costs and a usage fee.
(Usage fee: 1% of the new value of the purchased saddle per day after the date of purchase, any discounts granted are not taken into account) possible.
Additional items purchased, such as stirrups, stirrup leathers, saddle pads, girths, etc., are excluded from return.
and remain with the customer after purchase. The customer/user is liable for any damage (scratches in the leather, damage from falls, excessive wear and tear, etc.).

5.5 Should the horse not be able to be ridden, or only able to be ridden to a limited extent, by the rider (customer or authorized person) on the day of the saddle fitting appointment
(In cases of illness of horse/rider, inability of horse/rider, horse not yet broken in, etc.) the aforementioned trial periods and the procedure remain unaffected.
The risk of the saddle's fit/position for horse and/or rider during movement and the comfort factor of horse and/or rider during movement
The customer or their authorized representative bears the cost. Assessments by other users (of the saddle and/or horse) are irrelevant to any claim.

5.6 Leather is a natural product and is therefore subject to variations in color, surface structure (scars, wrinkles, stitches, etc.) as well as stiffness and thickness.
Deformations and/or signs of wear (partly asymmetrical) in the form of, for example, color loss of the leather due to use during riding (pressure and friction),
Body heat and moisture of the horse and/or rider, external weather conditions (sun, rain, etc.) do not constitute a deficiency.
but are an indispensable property of the material leather during use.

NOTE:
Claims for improvement of the fit are expressly excluded above!
The right to rectification applies exclusively to the product (e.g., saddle) and its workmanship, taking into account
of proper and correct handling. The aforementioned signs of wear and tear on the leather material also do not constitute grounds for a claim for rectification.

6. Prices and shipping costs

6.1. All prices stated on the seller's website include VAT.
applicable statutory value added tax.
6.2. In addition to the prices stated, the seller charges shipping costs for delivery.
Shipping costs will be displayed to the buyer on a separate information page and as part of the [unclear text].
The order process was clearly communicated.

7. Delivery, product availability

7.1. As far as advance payment has been agreed, delivery will take place after receipt of the invoice amount.
7.2. If not all ordered products are in stock, the seller is obligated to make partial deliveries.
Costs will be charged to the extent that this is reasonable for the customer.
7.3. Should the delivery of the goods be delayed due to the buyer's fault despite three attempts to deliver them, the buyer shall be entitled to compensation from the seller.
If a delivery attempt fails, the seller can withdraw from the contract. Any payments already made will be refunded.
will be refunded to the customer immediately.
7.4. If the ordered product is unavailable because the seller is unable to supply this product from
If the seller is not supplied by his supplier through no fault of his own, he can withdraw from the contract.
withdraw. In this case, the seller will inform the customer immediately and, if necessary,
Suggest the delivery of a comparable product. If no comparable product is available.
If the product is unavailable or the customer does not wish to receive a comparable product, the
The seller shall promptly reimburse the customer for any consideration already provided.
7.5. Customers will be informed about delivery times and delivery restrictions (e.g., limitations on deliveries).
(in certain countries) on a separate information page or within the respective
Product description provided.

8. payment arrangements

8.1. The customer can select from the available options during and before the completion of the order process.
Choose from the available payment methods. Customers will be informed about the available payment methods.
Information is provided on a separate information page.
8.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the invoice.
The goods and the invoice must be paid in advance. For all other payment methods, payment must be made in advance without prior notice.
Deduction to be made.
8.3. If third-party providers are commissioned with payment processing, e.g. Paypal or
Sofortüberweisung (instant bank transfer) is subject to their general terms and conditions.
8.4. If the payment due date is determined according to the calendar, the customer can already...
Failure to meet the deadline results in default. In this case, the customer is liable for statutory default interest.
numbers.
8.5. The customer's obligation to pay default interest excludes the assertion of claims.
The seller is not liable for any further damages resulting from the delay.
8.6. The customer is only entitled to a right of set-off if his counterclaims are legally valid.
are established or acknowledged by the seller. The customer may only exercise a right of retention.
exercise these rights to the extent that the claims arise from the same contractual relationship.

9. Retention of Title

The goods delivered remain the property of the vendor until full payment has been received.

10. Warranty and warranty
10.1. The warranty is determined by law.
10.2. A warranty for the goods supplied by the seller exists only if it is expressly stated.
was submitted. Customers are informed about the warranty conditions before the initiation of the
Order process information.

11. Liability

11.1. The seller's liability for damages is governed by the following provisions, without prejudice to any other provisions.
The following exclusions and limitations of liability apply in addition to the statutory requirements for claims.
11.2. The seller is liable without limitation insofar as the cause of the damage is due to intent or gross negligence.
negligence is the cause.
11.3. Furthermore, the seller is liable for the slightly negligent breach of essential obligations,
whose breach jeopardizes the achievement of the purpose of the contract, or for the breach of obligations,
whose fulfillment is a prerequisite for the proper execution of the contract and on
the customer regularly relies on. In this case, however, the seller is only liable for
The foreseeable, typical contractual damage. The seller is not liable for damage caused by slight negligence.
Violation of duties other than those mentioned in the preceding sentences.
11.4. The foregoing limitations of liability do not apply in cases of injury to life, body and
Health, for a defect after assuming a guarantee for the quality of the product
and in cases of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
unaffected.
11.5. To the extent that the seller's liability is excluded or limited, this also applies to the
Personal liability of employees, representatives and agents.

12. Storage of the contract text

12.1. The customer can print out the contract text before submitting the order to the seller.
by using his browser's print function in the last section of the order.
12.2. The seller will also send the customer an order confirmation with all order details to
the email address he provided. With the order confirmation, the customer also receives a
Copy of the terms and conditions including cancellation policy and information on shipping costs and delivery and
Payment terms. If you have registered in our shop, you can access your account details in your [account details].
In your profile area, you can view your placed orders. We also save the
They do not make the contract text available on the internet.

Privacy Policy

13.1. The seller processes the customer's personal data for specific purposes and in accordance with
the legal provisions.
13.2. The personal data provided for the purpose of ordering goods (such as...)
Name, email address, postal address, payment details) are used by the seller for fulfillment and
This data is used for contract processing. This data will be treated confidentially and will not be shared with third parties.
passed on to those who are not involved in the ordering, delivery and payment process.
13.3. The customer has the right to receive information free of charge upon request regarding the
personal data that the seller had stored about him. In addition, he has the
Right to rectification of inaccurate data, blocking and erasure of one's personal data,
unless a legal obligation to retain the goods exists.
13.4. The personal data will be forwarded to the shipping service provider for shipment tracking purposes.
passed on.
13.5. Personal data will not be sold or passed on to third parties.
13.6. Further information on the type, scope, location and purpose of the collection, processing and
The seller's use of the necessary personal data can be found in the
Data protection.

14. Jurisdiction, applicable law, contract language

14.1. The place of jurisdiction and performance is the seller's registered office if the customer is a merchant.
is a legal entity under public law or a special fund under public law.
14.2. Contract language is German